Ad Campaign	Set of advertisements that aim to deliver a single message for a specific purpose or goal
Ad Copy	Main text used in an advertisement
Administrative Tasks	Daily duties that keep the business operations going such as answering calls, appointment setting, etc.
Blog	Online journal that aims to share information, educate, sell, entertain, etc.
Business Process Outsourcing (BPO)	The deligation of non-primary business activities to a third party.
Business Branding	Creating an image for your business as a way for customers to easily recognize your brand
Caption	Brief explanation or narration of an image, video, article, link, etc.
Clerical	See admininstrative tasks
Collaboration	Working collectively or as a group to create or produce results
Community Management	For Social Media, it is managing the existing and prospective customers sentiments and expectations. It is one of the strategies that Social Media Managers implement that includes customer service and reaching out to networks.
Confidentiality	Keeping things and information private
Content	Message that is delivered in various forms or medium such as text, art, audio, video, etc.
Content Writing	Process of planning, researching, and writing web content for a specific purpose
Cost-Efficient	Saving or spending less money by working in a better way
Due Diligence	Investigating a potential investment or subject to verify facts and to support sound decision-making
E-Book	Also known as electronic book, a book made available in digital form
Efficiency	Quality of output vs Quantity of effort and expenses being put in
Engagement	For Social Media, it is the measure of likes, shares, and comments of a business with social media presence. It measure social media management performance, but doesn’t necessarily translate to sales
General Virtual Assistant (GVA)	A virtual staff that provides professional administrative assistance to clients remotely.
Inaudible	Not able to hear the audio
Insights	Social media report that measures the effectivity of implemented social media marketing strategies
Non Disclosure Agreement (NDA)	A contract through which the parties agree not to disclose information covered by the agreement. An NDA creates a confidential relationship between the parties
Outsourcing	A business practice that allows companies to hire another company or individual to perform tasks to support business operations.
Press Release	Official statement written for the purpose of being handed out to members of the news media
Productivity	Measure of a workforce’ efficiency or conversion of inputs into outputs
Property Research	Thorough research and performing due diligence on potential investment properties to aid in sound decision-making
Remote	Situated in another location
Search Engine	A tool on the world wide web that enables users to locate information that they need. Examples are Google, MSN, Yahoo!, etc.
SEO	Also known as Search Engine Optimization, it is the process of increasing the quality and quantity of website traffic through increasing the site’s rank in search engine results
Social Media / Social Media Platform	Applications and platforms that allow users to perform in social media networking activities by sharing content and engaging with one another
Social Media Management	Process of managing the company’s image and online presence on various social media platforms
Social Media Manager (SMM)	Virtual staff who writes posts, creates graphics, creates content strategy that is suitable for business needs, answers questions and comments, creates insight reports, plans and implements ad campaigns, etc.
Standard Operating Procedure (SOP)	A document created for VA’s to follow a step by step instructions to complete a task, sometimes also refferred to an Operations Manual (OM)
Subtitle	Captions or text dispayed within a video file that translates or transcribes the audio or the narrative
Task Inventory	An effective tool to determine which tasks can be outsourced to another individual or service provider. It includes listing down all tasks that are required to produce results including the skillset needed and time of performing the task
Technical Writing	A form of writing that requires more detailed explanation or instruction on a specific subject matter
Transcription	Conversion of audio or video files to text
Unintelligible	Able to hear the audio but cannot understand what is being said
Verbatim	An exact repetition without changing the words. An example of verbatim is when you quote someone exactly without changing anything. Can be Clean or Full vertabim
Virtual Assistant / Virtual Staff	A remote staff that is hired to perform specific business operations